Lifestyle & Parenting

Tales from the Concierge: Jarren Macdougall

November 10, 2016

There’s not a problem they can’t solve. Nor an ‘ask’ they can’t fulfill. We probed the chef concierges at Vancouver’s top hotels for their most memorable missions, undercover hot spots, and yes, how to get a reservation at the city’s toughest restos. —Aurea Dempsey

Title: Chef Concierge, Shangri-La Hotel

Shangri La Concierge

Most unusual ask. I have been asked to track down long-lost relatives a guest may have known from years past. They’ll often have the first name, and the neighbourhood, but rarely the surname. One time I was successful in finding the person, and watched their reunion in the hotel lobby. It was such a touching, emotional experience!

Tip for getting a reservation at the hottest restaurant, despite their ‘no reservation’ policy. Due to our relationships with many of the city’s best restaurant owners and managers, we can secure a booking for our guests. Often, we’ll send a guest over with our business card which can help move their name to the top of the waiting list.

Spot to send guests for a Vancouver ‘wow’ experience (whether a meal, or a must-see or -do place). To take in the city’s beautiful landscapes, a nature walk through Pacific Spirit Park at UBC is tops. And for those who want to see the best of city and mountains, I recommend our West Coast Adventure, which takes them from Vancouver to Whistler via floatplane where they’ll paddle down the River of Golden Dreams. There’s also fantastic white-water rafting in Squamish.

Shangri La Lobby

One thing everyone should know about your hotel. Our CHI, The Spa offers a holistic experience unlike any other the city. Each treatment room includes its own lounge, fireplace, washroom, steam shower and infinity deep soaker tub.

The city’s best blow out? Blo Blow Dry Bar in any of their several Vancouver locations.

The best place to meet an intriguing potential date. For a trendy spot, where people are outgoing and friendly, I would head to Gastown or Chinatown. Pourhouse or Kissa Tanto are great restaurants to meet people and enjoy great cocktails. When in doubt, always take a spot at the bar as it’s much easier for conversation with someone new.

A quiet date place with lovely ambience and amazing food. Along with Ancora for its incredible food and ambience, Burdock & Co. is another favourite for its West Coast cuisine. If you’re looking for old-world charm, nothing compares to Le Crocodile for classic French. Get the corner table for extra romance.

Shangri La Room

Shangri-La Hotel. 1128 West Georgia St., 604-689-1120.

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