Lifestyle & Parenting

Tales from the Concierges: Matthew Scott

November 17, 2016

There’s not a problem they can’t solve. Nor an ‘ask’ they can’t fulfill. We probed the chef concierges at Vancouver’s top hotels for their most memorable missions, undercover hot spots, and yes, how to get a reservation at the city’s toughest restos. —Aurea Dempsey

Title: Chef Concierge, Fairmont Pacific Rim

Fairmont Concierge

Most unusual ask. Plenty of strange animal requests, such as one to find a llama and bring it to the hotel for an in-house group. Others include a request to bring a pet falcon to the hotel—or find a bird leash for another. All of them accomplished I might add, too.

Tip for getting a reservation at the hottest restaurant, despite their ‘no reservation’ policy. We rarely have issues for guests. However, sometimes it’s worth arriving extra early to put your name down and go for a stroll or drink until they call you. You can also try the opposite—arrive super-late and request a last seating if possible.

Spot to send guests for a Vancouver ‘wow’ experience (whether a meal, or a must-see or -do place). So many, but I’d say riding BMW bicycles around Stanley Park (complimentary use for our in-house guests), or a kayak tour from Deep Cove to Twin Island with a BBQ salmon lunch (with Lotus Land Tours) are two fantastic experiences.

Fairmont Lobby

One thing everyone should know about your hotel. As we have such wonderful art, I highly recommend downloading our art podcast tour that’s available to guests and locals. Simply download the podcast directly to your Smartphone device and pick-up a copy of the art brochure at the concierge desk for more info.

The city’s best blow out. Drybar inside Nordstrom does a great job.

The best place to meet an intriguing potential date. Charity events are always good, same for fundraisers.

A quiet date place with lovely ambience and amazing food. L’Abattoir is wonderful for its French-inspired West Coast fare, unpretentious service and stunning setting in Gastown.

Fairmont Pool

Fairmont Pacific Rim, 1038 Canada Place. 604-695-5465.

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